FREE SHIPPING IN SOUTH AFRICA ON ORDERS OVER R1000
We are able to accommodate cancellation requests, provided that it's within a day after placing an order. All confirmed orders will be subject to our standard return policy.
In the event that an item becomes unavailable, Dainty Mystic reserves the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfil and have refunded.
If you believe you have received a damaged or defective item, or there has been a fulfilment error, please reach out on our contact form and we will be happy to assist.
To be eligible for a return, your order must be unused and in original packaging. No returns or refunds will be processed if your order have visibly been used.
Unfortunately we do not offer refunds if you simply did not like the product.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies
Please allow up to 7-10 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Refunds will be issued to the original payment method, excluding original shipping charges.